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Terms and conditions

To shop at twinnky, you must be 18 years of age or older.

If you are younger, you must have the approval of a parent.

You confirm that you are over 18 years of age or have received approval from a parent when you make a purchase with us.

All prices are shown including VAT.

Minimum order

We have no minimum order.

Delivery terms

DELIVERY TIME

Normal delivery time is 5-7 working days .

During high season it can take longer.

All orders are sent by budbee and DHL for the fastest possible delivery.

In the event of a delay in an item, the customer is notified as soon as possible at the time of order and the customer has the right to cancel the purchase if the delay is not approved.

Orders placed before 14.00 on weekdays are sent the same day.

We send orders with budbee and DHL.

We do not take financial responsibility for any delays depending on the shipping company.

POSTAGE AND SHIPPING FEE

A shipping fee  is 9.69 euro

SHIPPING WAY

All orders are sent by budbee and DHL.

Shipping company In order to deliver your orders and complete our agreement, we must share specific information with the shipping company.

What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: budbee and DHL

Notification of when your package arrives at the nearest delivery point is via email.

TRACK YOUR PACKAGE

You need to have your Package ID (shipment number) on hand (budbee and DHL)

RELEASED PACKAGE

The customer must provide valid and correct delivery information. If we receive a package sent to the wrong address or not picked up, it is up to the customer to pay for new shipping.

Uncollected packages

For orders that are not picked up, we charge a fee of 50 euro.

The package is in the delivery point for 14 days from the time it is sent from twinnky warehouse, so you have plenty of time to pick it up.

Keep in mind that if you order via invoice, the invoice period will run even if you have not picked up the package.

Right of withdrawal and Complaint

RIGHT OF WITHDRAWAL AND RIGHT OF RETURN

You have a full right of return within 14 days of receiving the item.

The product must be unused and in unopened packaging.

Refunds will only be made when the goods are returned in full condition.

We will refund the money within 30 days upon return.

Note: when repaying, contact with customer service (contact@twinnky.se) must always be made.

The return is approved when the product has been inspected by our staff.

It is important when paying invoices not to pick up the package from the post office.

If the invoice receives a reminder fee or goes to Debt Collection, the customer will be responsible for cancellation costs.

Return the item in similar packaging as it was received.

Note that it is the condition of the product upon arrival at Twinnky that is decisive for whether the product can be considered to have been returned in full condition.

Attach your name or order number.

You pay the shipping cost for the return.

If we have sent the wrong item, we will bear the cost of the return to our warehouse.

COMPLAINTS

In the event of a complaint, you always contact our customer service, and we will send a prepaid return slip.

Twinnky applies the Consumer Purchase Act when handling complaints.

A product can only be complained about in the event of manufacturing defects.

Complain the product immediately after you discover the error and we will send a new, error-free product.

If the error cannot be remedied, a refund will be made.

In the event of a dispute, we will follow the General Complaints Board's (ARN) recommendations.

https://www.arn.se/

RETURN ADDRESS

Twinnky

Neptungatan 1

72358 Västerås

Sweden

Email to customer service: contact@twinnky.se

twinnky is an individual company registered in Sweden

ABUSE AND SHUTDOWN

In case of abuse of Twinnky website, services, affiliate recommendation sites, price comparison sites.

Twinnky has the right to shut down and block customers from future purchases.

Abuse includes anything that is contrary to Twinnky's values, the purpose of marketing or free shipping campaigns, and other uses of the website that may be perceived as unethical or that have been undertaken for the purpose of achieving benefits other than those intended.

Abuse can refer to, for example, so-called. counterfeit purchases, unreasonably high degree of returns or otherwise.

Abuse also includes purchases made and / or ratings / recommendations / mentions that have been set for the sole and obvious purpose of discrediting Twinnky, its suppliers or goods / services sold by Twinnky.

Payment options

BANK- CREDIT CARD- INVOICE- SWISH

- Klarna

After identification and risk assessment, Klarna shows the payment options that can be offered to you.

Whatever payment option you choose, Klarna is the one that handles the payment transaction while the actual purchase of the product or service is made directly by the store.

Current payment options that may currently be offered through Klarna are invoice, account credit, card payment or direct payment via bank.

- Invoice

Payment terms with Klarna.

Advance payment

You pay money in advance on our bank giro number.

After you have sent your order at checkout, you will receive information on the screen and via e-mail how to proceed.

Expect an extra day of extra delivery time if you choose advance payment.

- swish

safe and easy as in internet banking and mobile banking.

swish number: 123-3603883

The Personal Data Act

NO REGISTRATION

You do not need to register to shop at Twinnky.

MEMBERSHIP AND PERSONAL DATA REGISTER ACCORDING TO PUL

When you as a customer fill in your personal information, you agree that this information is registered and used by Twinnky.

The information is necessary for Twinnky to be able to provide the best service, for contact and delivery of goods.

Abuse of membership may result in suspension.

Twinnky reserves the right to suspend a customer if anything.

NB: If you are under 18 years of age, you must have a parent's permit to be able to order from us.

Your personal data is handled in accordance with current provisions in the Personal Data Act (PUL).

Dispute

Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the General Complaints Board and otherwise refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/

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